Shipping and Exchange Policy

Online almirah orders on this website are currently delivered and installed within Delhi NCR. This covers the following areas, identified by PIN code at checkout: Delhi (Delhi); Noida / Greater Noida / Ghaziabad (Uttar Pradesh); Gurugram (Haryana); Faridabad / Palwal (Haryana); Sonipat (Haryana); Rohtak / Jhajjar / Bahadurgarh (Haryana); Meerut / Baghpat (Uttar Pradesh).

If your PIN code is outside this area, the website will not accept the order. Please call or WhatsApp us instead: we deliver across India for project and bulk orders, and we will quote delivery for your location. Modular kitchens, wardrobes and office, institutional and school furniture are delivered wherever the written quotation says.

• Online almirah orders within Delhi NCR: delivery and installation are free. The price you see at checkout is the full amount you pay.
• Quotation-based orders: delivery and installation are included or itemised in the quotation. Where a site needs special handling (for example, a crane or hoist because the product does not fit in the lift or stairwell), the extra cost is agreed with you in advance.

• After you place an online order we call you within one working day to confirm your address and agree a delivery date that suits you.
• In-stock almirahs in Delhi NCR are typically delivered and installed within 7 to 15 working days of order confirmation.
• Made-to-order products and project furniture are delivered within the lead time stated in your quotation, which depends on the design, finishes and quantity.
• Timelines are estimates. If a delay is likely because of material availability, weather, transport disruption or similar causes, we will tell you as soon as we know and agree a new date.

• Our delivery team will call before arriving. Please make sure someone aged 18 or over is present to receive the product and sign the delivery note.
• Please check in advance that the product will fit through the entrance, corridors, lift or staircase to the room where it will be installed, and that the floor space is clear. Tell us at the confirmation call if access is restricted so we can plan for it.
• Please inspect the product with our team before they leave. Note any damage or shortfall on the delivery note and photograph it. This makes any exchange quick and straightforward.
• If nobody is available at the agreed time and we were not told beforehand, a second delivery attempt is made on the next available date. Repeated failed attempts may attract a re-delivery charge.

Our team unpacks, positions, levels and assembles the product in the room you choose, fits shelves, drawers and locks, hands over the keys, and removes the packaging. Installation does not include civil, electrical or plumbing work, moving existing furniture, or wall anchoring where the wall is not suitable; tell us in advance if any of these are needed and we will advise.

We exchange a delivered product free of charge, including collection and re-delivery, when:

• It was damaged in transit.
• It is not the product, size or colour you ordered.
• It has a manufacturing defect covered by the warranty.

Report the issue within 48 hours of delivery by phone, WhatsApp or email, with your order number and photographs. We will first offer to repair the product on site where that fully resolves the issue; otherwise we replace it. If a replacement is not available, we take the product back and refund you in full as described in our Cancellation and Refund Policy.

We are unable to exchange a product for a different model, size or colour after it has been installed, or where the damage occurred after installation. Please use the size guide and colour swatches on the product page, or ask us before ordering, if you are unsure.

Your order confirmation email contains a link to your order status page. We also update you by phone or WhatsApp when your order is dispatched and on the morning of delivery. If you have any question in the meantime, contact us with your order number.

For anything about delivery, installation or an exchange, contact us:

• Zumax Equipments Pvt. Ltd.
• Zumax Equipments Pvt. Ltd., 221/1, Udyog Kendra I, Ecotech III, Greater Noida - 201306, Uttar Pradesh
• Email: works@zumax.in
• Phone: +91 84481 86117 / +91 84481 86120 / +91 84481 86121