Steel almirah help and support

Choosing a steel almirah, or already own one? One team answers both. Ask about models, sizes, colours, delivery to your area and payment before you buy, or get help with an order you have placed. Write to us and we will reply within one working day.

Help topics

What do you need help with?

Each topic links to the page or policy that governs it, so the prices and timelines you read here are the ones we are held to.

Before you order

  • Choosing the right model

    Freedom, Dreamline, Masterline, office cabinets and multi-door lockers in widths from 36 to 48 inches. Tell us what you need to store and the space you have, and we will suggest a model.

    Compare all models
  • Colours and finish

    Powder-coated, corrosion-resistant finishes in a range of accent colours, each paired with a white or sand-beige body. Colours can look different on screen, so ask us if you are unsure.

    See the colour palette
  • Do you deliver to me?

    Online almirah orders are delivered and installed free across Delhi NCR; checkout confirms your PIN code. For other cities, or bulk and project orders, contact us and we will quote delivery.

    Shipping & Installation Policy
  • Prices and payment

    Prices shown on the almirah page are what you pay at checkout. Orders are paid online through our secure payment gateway before dispatch. Cash on Delivery is not available.

    Payment terms
  • 10-year warranty

    Every Zumax steel almirah is covered for ten years on body, hardware, lock and powder-coat finish. To claim, send your order number and photographs of the issue and we will arrange a visit.

    What the warranty covers
  • Bulk, office and institutional orders

    Lockers, office cabinets or almirahs in quantity for a workplace, hostel, school or site? Share the quantities and location and the team will send a written quote.

    Request a quote

After you order

  • Track your order

    Your confirmation email links to a live order status page. The delivery team also contacts you before arriving, so keep the phone you used at checkout handy.

    Delivery communication
  • Delivery and installation

    Almirahs are typically delivered within 5–7 working days of order confirmation. Our team places and levels the almirah where you want it, free of charge.

    Timelines and installation
  • Damaged or wrong product

    Point out any visible damage to the delivery team at the time of delivery and contact us straight away with photographs. Verified damage, or a wrong model or colour, is resolved by replacement.

    Damaged and wrong products
  • Cancel an order or get a refund

    Cancel within 24 hours of placing the order for a 100% refund to your original payment method. After that, and once an order is dispatched, it cannot be cancelled or refunded.

    Cancellation & Refund Policy
  • Payment problems

    Money debited but no confirmation, a duplicate charge, or a refund that has not shown up yet. Email us the payment reference, date and amount and we will follow it up with the payment gateway for you.

    How refunds are processed
  • Living with your almirah

    Lost keys, a door that needs re-levelling after a move, or a question about cleaning the finish. Tell us the model and we will advise or arrange a visit.

    Warranty exclusions
FAQs

Common questions, before and after you order

Whether you are deciding what to buy or have already ordered, email support@zumax.in, or call or WhatsApp +91 84481 86121 (Monday to Saturday, 10:00 to 18:00). Email replies go out within one working day. For kitchens, wardrobes and office furniture projects, use the Contact page.

It depends on what you need to store and the space you have. Freedom and Dreamline suit bedrooms; Masterline adds more compartments; office cabinets and multi-door lockers suit workplaces and institutions. Widths run from 36 to 48 inches. Send us your room dimensions and what goes inside, and we will suggest a model.

Online almirah orders are delivered and installed free across Delhi NCR, and checkout confirms your PIN code before you pay. For other cities, or for bulk and project orders, contact us and we will quote delivery for your location.

Yes. The Zumax Experience Center in Greater Noida has the range on display, and you can test the doors and locks. Walk-ins are welcome Monday to Saturday, 10:00 to 18:00. Call or WhatsApp us if you want to confirm a particular model is on display.

Orders are paid online at checkout through our secure payment gateway, using cards, UPI or net banking. Cash on Delivery is not available for furniture, so the order is paid before dispatch.

The website sells the standard models and colours shown on the almirah page. For a custom colour or configuration, or for quantities for an office, hostel or school, contact us with the details and we will send a written quote.

Almirah orders are typically delivered within 5–7 working days of order confirmation, subject to availability. The delivery team contacts you before arriving. If the schedule changes significantly, we let you know the updated timeline.

Yes, or arrange for an authorised person to receive the almirah and inspect it with our team. If nobody is available at the agreed time, the delivery may need to be rescheduled.

Point it out to the delivery team at the time of delivery, photograph it, and email support@zumax.in as soon as possible quoting your order number. Once the damage or the wrong item is verified, we arrange a replacement. Damaged products are resolved by replacement, not by refund or return.

Manufacturing defects in the body, hardware, lock and powder-coat finish for ten years from delivery. It does not cover normal wear, misuse, overloading, moisture or chemical damage, unauthorised repairs, or damage from moving the almirah after installation.

Yes, within 24 hours of placing the order, for a 100% refund. Email, call or WhatsApp us with your order number, the name on the order and your registered mobile number. After 24 hours, or once the almirah has been dispatched, the order cannot be cancelled or refunded.

For an eligible cancellation we initiate the refund to the original payment method. How quickly it shows in your account depends on the payment gateway, bank or card network used for the original transaction. UPI and wallet refunds are usually the fastest.

Yes. Email support@zumax.in with your order number and the model, and we will arrange a replacement lock or key set. Lost keys are not a warranty defect, so the replacement is chargeable; we quote the cost before doing anything.

Steel almirahs are heavy and the doors are aligned during installation, so we recommend having it moved by professionals and re-levelled afterwards. Damage caused by relocation after installation is not covered by the warranty.

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