Cancellation and Refund Policy

• Online orders (ready-made almirahs): you may cancel free of charge at any time before the order is dispatched from our factory. Call, WhatsApp or email us with your order number and we will cancel it and refund the full amount paid.
• Once an order has been dispatched, or a delivery and installation slot has been confirmed with you, it can no longer be cancelled. If you then refuse delivery, the product is returned to us and the refund is paid after deducting the actual two-way transport cost.
• Made-to-order and customised products (modular kitchens, wardrobes, custom sizes, colours or configurations, and project furniture against a quotation): these are manufactured specifically for you and cannot be cancelled once production has started. Cancellation before production starts is subject to the terms of your quotation, including any design or site-survey charge already incurred.

We may cancel an order, and will refund the full amount paid, if:

• The product is out of stock or has been discontinued and you do not want the alternative we offer.
• The delivery address is outside the area we currently serve (Delhi NCR for online orders).
• The order was placed at a price or with information that was clearly incorrect because of a typographical or system error.
• The payment could not be verified, or we have reason to believe the order is fraudulent.

We will tell you by phone or email as soon as we cancel an order.

Please inspect the product when it is delivered and installed. We will repair or replace, at no cost to you, any product that:

• Was damaged in transit.
• Is not the product, size or colour you ordered.
• Has a manufacturing defect covered by the warranty.

Report the issue within 48 hours of delivery, with photographs, by phone, WhatsApp or email quoting your order number. Where repair or replacement is not possible, we will take the product back and refund the full amount paid.

Because our products are heavy, installed in your home or office and in many cases made to your specification, we do not accept returns for:

• Change of mind after the product has been installed.
• A size, colour or configuration that was chosen incorrectly at the time of ordering.
• Damage caused after installation, or by misuse, relocation or unauthorised modification.
• Minor variation in colour, grain or finish from the images on the website.

• Refunds are paid to the original payment method only: the same card, UPI ID, bank account or wallet you paid from. We cannot refund to a different account or in cash.
• We initiate the refund within 7 working days of approving the cancellation or return. Once initiated, your bank or card network usually takes a further 5 to 7 working days to show the credit. UPI and wallet refunds are often faster.
• Credit card or debit card EMI orders: the refund is made to the card used, and the bank cancels the EMI. Any processing fee, interest or EMI instalment already charged by your bank is governed by the bank's own policy, and you should contact the bank about it. Zumax refunds the full product amount it received.
• Where a partial refund applies (for example, the two-way transport cost on a refused delivery), we will tell you the exact amount and the reason before processing it.
• You will receive an email when the refund is initiated, including the Razorpay refund reference you can quote to your bank.

If money was debited from your account but you did not receive an order confirmation, the payment did not reach us and the bank reverses it automatically, usually within 5 to 7 working days. If you were charged twice for the same order, we refund the duplicate payment in full. In either case, email us the payment reference, date and amount and we will follow up with Razorpay on your behalf.

For modular kitchens, wardrobes, office fit-outs and institutional projects supplied against a written quotation, the cancellation and refund terms in that quotation apply. Where the quotation is silent, this policy applies.

To cancel an order, report a problem or ask about a refund, contact us:

• Zumax Equipments Pvt. Ltd.
• Zumax Equipments Pvt. Ltd., 221/1, Udyog Kendra I, Ecotech III, Greater Noida - 201306, Uttar Pradesh
• Email: works@zumax.in
• Phone: +91 84481 86117 / +91 84481 86120 / +91 84481 86121